Returns, refunds and misprints
Last updated: September 2026
Every piece is made for you
We print each item after you order it. Because of that, we can’t accept returns or exchanges for the wrong size or a change of mind. Please check the size notes on the product page before you order.
If you live in the United Kingdom or the European Union, you may have a legal right to cancel your purchase. Nothing in this policy limits your statutory rights; email us and we’ll follow the law that applies to you.
Damaged, misprinted or wrong item
If your order arrives damaged, misprinted, or isn’t what you ordered, we’ll put it right:
- Email support@stretching.shop within 14 days of delivery.
- Include your order number and a clear photo of the problem (and of the label, if the wrong item arrived).
- We’ll send a replacement or refund you. You don’t need to send the item back.
Small variations in colour, print placement (up to about half an inch) and garment measurements (up to about one inch) are normal for printed and sewn products and aren’t defects.
Lost parcels
If your parcel hasn’t arrived within 30 days of shipping (45 days for international orders), email us. If it’s lost in transit, we’ll replace it at no cost. If it was returned because of an incorrect address, we can re-send it at your cost.
Changing or cancelling an order
Email us as soon as possible. We can change or cancel an order until it goes into production. Once production has started, the order can’t be cancelled.
How refunds are paid
Refunds go back to the original payment method. Your bank or card provider may take up to 10 business days to show it.
Contact
Write to support@stretching.shop. stretching.shop is a brand of Getilix LLC.
