Talk to a person.

Email is the fastest way to reach us: support@stretching.shop. There’s no chatbot on the other end and no ticket number to quote. We answer within one business day, usually sooner.

Write to us about

• A sizing question, before you order. Genuinely, ask. Each piece is made for you, so we can’t take a return for fit, and two minutes of email beats a garment that doesn’t work.
• Something that arrived damaged or misprinted. Attach one clear photo within 14 days of delivery and we’ll replace it or refund it, whichever you prefer.
• An order that has gone quiet. Include the order number. If tracking hasn’t moved for five days, we’ll chase the carrier for you.
• Cancelling or changing an order. Only possible before production starts, usually within 24 hours, so write quickly.
• A design you wish we made. We read these properly. Several things on the shelf started as somebody’s email.
• Press, wholesale or collaboration. Same address, put the word in the subject line.

To get a faster answer

• Put the order number in the first line if there is one.
• For anything physical, say a misprint, a tear, or a colour that looks wrong, one well-lit photo saves three emails.
• Tell us what you’d like to happen: a replacement, a refund, or just an answer.

Answers you might not need to wait for

• FAQ — sizing, delivery times, washing, returns, and who Elena is.
• Shipping — what it costs, where we ship, how long it takes.
• Returns and misprints — what we replace and what we can’t take back.

The company behind the shop

stretching.shop is a brand of Getilix LLC. Our print partners are in the United States, which is why US delivery is quick and international delivery isn’t. If you need something in writing for a formal complaint, say so and we’ll put it in writing.

We’re a small operation and we answer email ourselves. If we take longer than a day, it’s because we’re actually reading it.